Refund policy
At Tilton Store, customer satisfaction is our top priority. Please review our return and refund policy carefully to understand how returns and refunds are handled.
1. Refund Policy for Wrong or Defective Pieces
If you receive a wrong or defective item, you are eligible for a full refund. However, the following conditions apply:
- Refund Eligibility: Refunds will be processed if you provide an unboxing video showing the defective or incorrect item.
- Time Frame: Refund requests must be made within 7 days of receiving the product.
- Procedure: Once the issue is verified, the refund will be processed within 7 business days.
2. Replacement Policy for Other Issues
For any issues other than wrong or defective pieces, no refunds will be provided. However, you can request a replacement. Conditions for replacement:
- Eligibility: The product must be in its original, unused condition and returned in its original packaging.
- Time Frame: Replacement requests must be made within 7 days of receiving the product.
- Procedure: Upon receiving the returned product, we will ship the replacement to you within 7 business days.
3. How to Initiate a Return or Refund
To start a return or refund process, please contact us with the following details:
- Your order number
- A description of the issue
- Unboxing video (for wrong or defective items)
Send your request to:
Email: tiltonfab@gmail.com
Phone: 7990481036